Delete your Ship O´Hoi account
You can delete your Ship O´Hoi account yourself at any time, in the app or on the web. If you can’t log in, we can do it for you.
In the app
- Open the Ship O´Hoi app and log in.
- Go to Profile (Settings) and tap Edit profile.
- Tap Delete account and confirm.
On the web
- Log in at ship-ohoi.com.
- Go to Settings → My profile.
- Choose Delete account and confirm.
If you can’t log in
Send an email to hei@ship-ohoi.no from the email address your account uses, and tell us you want the account deleted. We delete it and confirm by email.
Before you delete
An account with upcoming bookings, open booking requests or an active Plus membership can’t be deleted yet. Finish or cancel those first — the app and the website show you what is in the way.
What is deleted, and when
- Your account and your listings are removed immediately, and you can no longer log in.
- The rest of your personal data is erased after 30 days.
What we keep, and why
The law requires us to keep some information after your account is deleted:
- Booking and payment records, which Norwegian bookkeeping law requires us to keep for 5 years.
- If you have earned money renting out on Ship O´Hoi: the tax reporting data we must report to the tax authorities (DAC7).
We keep this in anonymised or restricted form, and use it only to meet these obligations.
Changed your mind?
Contact hei@ship-ohoi.no within 30 days of deleting your account and we can restore it. After 30 days it can’t be restored.